Frequently Asked Questions
Everything you need to know about your Playthings experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
Are your products safe for children?
Safety is our priority. All products at Playthings are rigorously tested to meet or exceed international safety standards, including ASTM and CE certifications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's journey in real-time.
Do you offer gift wrapping services?
Yes! You can select the 'Gift Wrap' option at checkout for a small fee, and we will include a personalized note and premium packaging for your recipient.